Customer care – Dilbert way !
Today’s Dilbert comic strip is really awesome and how apt it is for people who work in support & maintenance projects to try this in their work !!
Lol !!
This entry was posted by Swapnil on May 29, 2009 at 2:06 pm, and is filled under App Support thoughts. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site.
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You have got a new year wish …. via BCC !
about 2 months ago - 4 comments
I am sure in the flood of wishes over the new year, quite a few of you would have received the wishes in the form of “BCC” email. If yes, what was your reaction? Do you prefer receiving the wishes in the “BCC” ?
For some reason, I have not been a fan of either More >
Taking ownership of tasks – when should you or when should you not?
about 6 months ago - No comments
Its often expected by customers that the vendors take ownership and full accountability of the projects and related pitfalls. While on one hand its good to take ownership of the tasks in your project and deliver them on time, within budget and exceed expectations, its equally important to understand the remits and scope of your More >
Why India still remains a developing country .. an eye opener !
about 7 months ago - No comments
This was forwarded to me by one of my colleagues and I thought it was worth putting it on my blog. I do not know the original author of this post so can not divert the credits to him / her unfortunately.
Anyways, an interesting perspective and worth a read though.
Old More >
Adopting Enterprise 2.0 for managing my project teams based across continents
about 9 months ago - No comments
Continuing from my earlier post on using ‘twitter’ for better collaboration within IT project teams and taking it one step further, I have been contemplating on actually adopting an Enterprise 2.0 software stack for real time collaboration, better communication, effective knowledge management & idea generation amongst my team.
The obvious problem at my hands is lack More >
Using ‘twitter’ for better collaboration within IT project teams ..
about 9 months ago - 6 comments
Today, during one of my team review meetings, one of my colleagues raised an idea of having a chat server hosted on intranet to allow the team members collaborate with each other for issuing and requesting updates on various incidents, problems and their progresses. A good idea to have one chat server, but few team More >
Dilbert & my appraisal !!
about 10 months ago - No comments
Got the result of my performance appraisal yesterday and could not have been a better Dilbert strip on display on the Official Site !
I just wish it could have been true in real life
Dilbert on corporate hierarchy ..
about 10 months ago - 1 comment
While stumbling on internet I found a very good Dilbert cartoon that actually reflects the reality within the corporate hierarchy and thought of sharing here ..
So here you go,
** Click on the image to see larger one !
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about 11 months ago - No comments
So frustrating … ? Isn’t it ?
I do not know why in the world I see people doing the same and same jobs such as health check of system, carrying out scheduled maintenance & housekeeping jobs and not thinking of automation. I find that kind of stuff really boring, frustrating and irritating if someone More >
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about 11 months ago - No comments
I found this few days ago while surfing on the net and liked it very much really. In all honesty its nothing but the truth in today’s scenario of problem management and incident management.
Sometimes this is exactly what happens !
Unsure of who is the author but cool work here !
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about 12 months ago - No comments
I wrote quite a few articles recently on Incident Management and you can find all of them here. In this article I am trying to put my thoughts on the incidents that are categorized as “Self inflicting” or “invited incidents” (henceforth SIIs) and how to protect / prevent them from occurring.
Self inflicting incidents that result More >