Soller thoughts » App Support thoughts http://sollerthoughts.co.uk A 'clever' blog of a 'free' mind Wed, 30 Nov 2011 19:04:08 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Managing risks in Operations & Production Support environment.. http://sollerthoughts.co.uk/2010/03/30/managing-risks-in-operations-production-support-environment/ http://sollerthoughts.co.uk/2010/03/30/managing-risks-in-operations-production-support-environment/#comments Tue, 30 Mar 2010 20:27:20 +0000 Swapnil http://sollerthoughts.co.uk/2010/03/30/managing-risks-in-operations-production-support-environment/ http://sollerthoughts.co.uk/2010/03/30/managing-risks-in-operations-production-support-environment/feed/ 2 Moving to IT Operations 2.0? – Using Web 2.0, for managing 24×7 IT operations http://sollerthoughts.co.uk/2010/02/02/moving-to-it-operations-2-0/ http://sollerthoughts.co.uk/2010/02/02/moving-to-it-operations-2-0/#comments Tue, 02 Feb 2010 18:12:53 +0000 Swapnil http://sollerthoughts.co.uk/2010/02/02/moving-to-it-operations-2-0/ http://sollerthoughts.co.uk/2010/02/02/moving-to-it-operations-2-0/feed/ 7 … and the reward goes to ..? http://sollerthoughts.co.uk/2009/09/14/and-the-reward-goes-to/ http://sollerthoughts.co.uk/2009/09/14/and-the-reward-goes-to/#comments Mon, 14 Sep 2009 12:04:17 +0000 Swapnil http://sollers.wordpress.com/?p=507 http://sollerthoughts.co.uk/2009/09/14/and-the-reward-goes-to/feed/ 0 Taking ownership of tasks – when should you or when should you not? http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/ http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/#comments Tue, 25 Aug 2009 01:43:00 +0000 Swapnil http://sollers.wordpress.com/?p=432 http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/feed/ 0 Using ‘twitter’ for better collaboration within IT project teams .. http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/ http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/#comments Wed, 03 Jun 2009 21:56:55 +0000 Swapnil http://sollers.wordpress.com/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/ http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/feed/ 6 Customer care – Dilbert way ! http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/ http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/#comments Fri, 29 May 2009 14:06:46 +0000 Swapnil http://sollers.wordpress.com/2009/05/29/customer-care-dilbert-way/ http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/feed/ 0 Adopting technology for automating business usual work in support .. still reluctance? http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/ http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/#comments Wed, 18 Mar 2009 17:56:58 +0000 Swapnil http://sollers.wordpress.com/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/ http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/feed/ 0 Practical problem & incident management http://sollerthoughts.co.uk/2009/03/17/practical-problem-incident-management/ http://sollerthoughts.co.uk/2009/03/17/practical-problem-incident-management/#comments Tue, 17 Mar 2009 20:15:00 +0000 Swapnil http://sollers.wordpress.com/2009/03/24/practical-problem-incident-management/ http://sollerthoughts.co.uk/2009/03/17/practical-problem-incident-management/feed/ 0 Managing the self inflicted incidents – why its important and how you avoid it? http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/ http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/#comments Mon, 16 Mar 2009 17:17:34 +0000 Swapnil http://sollers.wordpress.com/?p=293 http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/feed/ 0 Incident checklists – why one should have it & how one should prepare it http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/ http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/#comments Wed, 11 Mar 2009 16:42:57 +0000 Swapnil http://sollers.wordpress.com/?p=285 http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/feed/ 0