Archive for category Career thoughts

Leadership Management– Setting up goals for self and your team

Finally I am back to my blog after a big break.  Again, blame it to my poor time management skills !

Anyways, this time I am going to pen my thoughts on the Goal setting that all the leads need to do for their subordinates in the organization they work.  As you would appreciate the fact that the goals, if set correctly and on right time, can help build successful careers of the people and self.

So, here in my blog post today, I would attempt to put few things that would help you put the goals in right perspective when you need to do it next.

 

how to set up the goal !

 

goalMost of the leaders with whom I have interacted or worked with, often ask the question ‘How to set a right goal’ for someone that work for you. The lack of understanding on how to set up the goals, often ends up resulting into ‘assigning a task’ to the employee instead of setting up a real career goal. 

Now, how should we really think of a goal and how do we really put that into the perspective so that the employee understands what he or she wants to achieve, but is free to determine how he or she needs to get there.

Setting up any goal is essentially answering four basic questions about the goal that is being set up.  They are as follows,

 

  • WHAT ? – Determine what you want to do (for self goal) or what you want the other employee to do at the end of the evaluation period.  Typically this becomes the objective of your goal.
  • HOW ? – In case of self goal, determine how you want to do the things. This will help you answer what you need to do to achieve the goal.  This may not be required in case of setting up the employee goal.  You need to allow the employee to determine how it needs to be achieved by the employee.
  • WHY ? – Determine why doing this is important for you and essentially for the organization. Typically this will help you identify the benefits to yourself and the organization if the goal has been met.
  • WHEN ? – Most important part of goal setting is to time bound the activity and the goal achievement date. Typically for the performance appraisals, its the end of the year for which the goal is being set.

 

An example of the self goal that I set up during the workshop was as follows,

 

What – To develop a next in line leadership for myself in the team.

How – By doing the leadership training, taking continuous feedback and coaching to the immediate subordinates.

Why – To get the best out of the leaders reporting to me and free up myself for the next role.

When – Within next 6 months

 

SMART GOALS

 

It is essential that when the goal is set as per the formula mentioned above, the resultant goal should be SMART.  Yeah, SMART !

 

  • Specific – The goal should be very specific on what needs to be achieved and should not be confusing or too elaborative and hard to understand.
  • Measurable – It should be measurable periodically to find out the progress and also at the end of the cycle to ensure that the objective is met.
  • Achievable – The goal should be realistically achievable by the employee. There is no point on setting up a goal of scaling a mountain for someone who is not fit enough to walk !
  • Relevant – The goal should be relevant for the job that is being done in the organization and what is expected out of the role.
  • Time bound – Time is very important as it determines when it needs to be reviewed, tracked and closed, so the goal should always be time bound.

 

A really SMART goal helps in getting the team focussed and bound towards success. 

Further to this, when you are actually filling up the self appraisal and writing feedback on the goals that you set earlier, keep in mind the following keywords that would actually help you put some weight behind your comments.

 

  • Direct / indirect contribution to the business results
  • Operational excellence
  • Franchise building
  • People development (leadership development)

 

Try the above tips when you are setting up the goals next time and, as usual, let me know your feedback.

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Leadership Management – Leadership styles, mindsets and behaviours !

In my earlier blog post about various leadership styles, I mentioned that I would be writing more about the mindset that the leaders & teams would go through during various situation and sequences.  So, here, in this article I am taking the opportunity to write more about that.

Lets quickly remind ourselves, the sequences we played in the earlier article and situation we had.

Tom, played the character of the Leader.  Jerry, represents the team.

Now look at, and compare, how each one would have felt during the sequences we reviewed earlier.

 

Sequence 1 was about Tom pushing Jerry and and Jerry resists. Jerry needs to keep the balance but should not push back.

 

Sequence 1
Leader Team What do you get out of the situation ?
Gets satisfaction of driving the show.
Feels happy to push.
Does not think of ‘how’ part of work, but always demanding towards the result.
Initially starts resisting.
Silent resistance for sometime.
Give up hope and thinks the leader is always unfair.
Job gets done.
Employee dissatisfaction.
Not a long term solution.
Less growth opportunities, less comfort.
E.g., Useful in emergency or crisis situations.

 

Sequence 2 was about Tom & Jerry both push each other and both needs to keep balance.

 

Sequence 2
Leader Team What do you get out of the situation ?
Wonders why the team is pushing back.
Sometimes ego gets hurt.
Feels confusion or irritation with resistance from Team.
Gets uncomfortable.
Feels good to resist the leader.
Gets a feeling on being on equal footing.
Sense of happiness initially, but turns to discomfort later on.
New ideas !
Conflict situations / Deadlocks
Loss of efficiency
Not a long term solution
Both parties feel stress / discomfort
E.g., Useful in brainstorming situations.

 

Sequence 3 mentioned about Tom doing various hand movements, that Jerry was to follow up accurately.

 

Sequence 3
Leader Team What do you get out of the situation ?
Sense of freedom to start with, however soon losing direction
No commitment / disengaged leader
No boundaries / control over flow of work / scope
Ends up with ‘Why am I doing it?’
Sense of freedom to start with, looks easy to coordinate with leader
Soon starts to wonder, where are we going ?
Things look out of control
Gives up hope and thinks the leader is not in line with team.
Extremes and alternate solutions are likely to come out
Mostly directionless team
Cluelessness to Leader & Team both
No relationship built up with team & leader
E.g., Useful while exploring in unknowns or uncertain areas.

 

Sequence 4 was about Tom & Jerry doing random hand movements in coordination and taking turns to lead.

 

Sequence 4
Leader Team What do you get out of the situation ?
Makes the work simpler to understand
Feels part of team and grows the engagement
Work coordination happens in sync
Feels less work pressure and freedom
Feels more responsible
Enjoys following and experiencing leadership
Feels comfortable and less stressed
Experiences mutual understanding
Shared accountabilities
High quality job will be done
Grooming up of next level will happen
More engaged / trusted relationship
Requires some iterations to get in ‘sync’
Sense of ease and comfort feeling develops
Includes risk and requires time & investment from leaders
E.g., Useful in day to day work, factory model working, building teams etc.,

 

Interesting read ?

Various leadership styles are required in various situations. However, one must understand that there is no set guideline of how a leader should behave in every situation, and I am sure you would have known this by now after reading above.

I hope you would be able to relate it to how you respond in situations and your own working style as leaders. Or you can hopefully relate this to what you see in your manager does and you wonder why things are happening in this way !

And as usual,  a request to leave your comments or share what you think on the mindset of leaders and your experience with your team or your boss.

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How do you define leadership ?

Last 4 days, I was fortunate to be part of the ‘Leadership Management Workshop’ and I must acknowledge these days have been an exhilarating, self realizing & self discovering experience.

Being in Amdocs, a company that really makes an effort of developing leadership through specialized programmes such as this one, has been of immense value to me over last 6 months as I am able to get into lot of such workshops / trainings to enhance myself.

leadership Coming back to the workshop that was conducted by Raj Mali, who calls him self a corporate mystic, was conducted over a period of 4 days and had several engaging discussions that ultimately led to the group understanding the secrets of successful corporate leadership. 

Its do have lots to write about the experience of last 4 days and I would be genuinely attempting to write few articles on my experience of last 4 days and how I have grasped, understood and learnt few things. This is obviously the first attempt to start a series of the discussions on the topic of ‘Leadership’.

Our training group of 10 was consisted of managers across various competency centres of Amdocs, some of us were new and coming from other organizations and few of them were veterans who are with the company for close to 10 years or so, thus making it one of the more diverse forums and at the same time, an interesting one.

The common pattern of the last 4 days was consistent. More focus was given on group discussions, observations, role plays and games. It was so surprising that the amount multimedia that was involved was very less. More details on the same, with genuine hope, I will be able to post in coming days on my blog.

 

In this article, I want to reflect on the very first topic that we discussed in the programme and that was a simple question,

 

“What do you think leadership means to you?”

 

On the face value of the question, it looks very simple to everyone, however what surprised me and probably others was that when this was thrown at us, we had really take a pause and think, what it really means?

Few interesting answers that came out of the discussion were,

- Leadership is all about getting things done on time within budget & costs

- Leadership means helping your team grow

- Its about people management

- Its about how you handle issues and the pressure cooker situations

- Leadership is how you motivate people to do their jobs

- Leadership is about managing the work and team

- Leadership is controlling the behaviour and emotions of self and influencing in others

- Leadership is all about setting the rules and helping the followers follow them !

and the answer I gave was “Leadership is all about taking risks and making key decisions that help you grow your team”.  

However, after the session is now complete, what I have understood about leadership is as follows,

Leadership is not a science, its an art.

Its an art on how you understand the mindset of individuals as well as groups, connect with people of various styles and patterns and still form a successful team and achieve a common goal of growth & success. However, none of the above is possible, without yourself making a conscious effort to understand yourself, your own emotions and learn to control and channelize them to create positive energy around.

 

Leadership is demonstrated by various people and they have unique style of executing leadership within the group.  Raj, very effectively classifies all the styles into 4 simple categories and had easily explained them through two games, one group and other pair.

I would like to mention about the games in next article, however, till then, I would like to know your view on what you perceive leadership as and if you have to define, how would be defining the same?

Let me know !

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I want to be a Project Leader .. in 2 years ..

Guess what .. this was a response given to me by a non engineering fresher graduate in response to a question, “where do you want to see yourself in 2 years time if you join us?” !

Of course, the person was not selected. Moreover, this was not the first time I got such an answer from the fresher non-engineering graduate who is aspiring to be an IT professional.

Its such a shame and probably now has come in a highlight because of the wonderful movie 3 Idiots, that our education system promotes only competition of marks and not of knowledge.

I wrote an article last year about the lack of innovation in India (not Indians) and the root cause in education system and for some reason, it was evident that the education system also gives importance to role or status of a person rather than the knowledge he has got within.

Another thing that made me unhappy about the answers I received during the interviews was the fact that none of the candidates gave me an answer that In next 2-3 years I want to be more knowledgeable and seek expertise in a technology and domain. 

Every one wanted to be A project leader .. in 2 years !

 

Recommended reading

Lack of innovation in India – Root cause in education system?

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Back from a ‘thinking’ break & deciding on future ..

Its been a fantastic break from work for me so far (gosh, its been 3 weeks with no work, no pay !!) and I had a chance to do quite a few things that were pending for me for a very long time.

The first and foremost, I did have a time to play with my little kid ‘Sharv’ and see him growing during his first month. He is one cute little prince for us !

Meanwhile, the furniture work that I had started to get done is complete today and I would soon be posting the photographs on this blog for you all to see and comment on. If you can’t wait until that time, then you might want to have a look at my previous post about my designs and imagine how it may look like ;-) So finally I have my work desk at home where I am sitting to write this blog !

More importantly, I had a great time thinking on what I should be doing as my next move. In my previous post where I mentioned that I have resigned from TechMahindra, I did mention that I had a job offer in my hand and I might join another organization in search of a better & a bigger challenge.

However, when I left TechMahindra, my primary objective was to take a break and think about future.

Amdocs offered me a chance to join their organization and offered me a real challenge that I was looking after. A completely new domain, a very different set of technology & processes & of course different set of people around, was a big challenge. I somehow liked it and finally decided to join the company and take up the new assignment.

I still have the thoughts of getting into entrepreneurship and would be attempting to do something along the way. Keep an eye on http://www.thirdbuttonred.com meanwhile .. !

However, hopefully the new assignment now will give me new chance to prove myself all over again..

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