Soller thoughts » application support http://sollerthoughts.co.uk A 'clever' blog of a 'free' mind Wed, 28 Jul 2010 19:02:54 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Taking ownership of tasks – when should you or when should you not? http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/ http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/#comments Tue, 25 Aug 2009 01:43:00 +0000 Swapnil http://sollers.wordpress.com/?p=432 http://sollerthoughts.co.uk/2009/08/25/taking-ownership-of-tasks-when-should-you-or-when-should-you-not/feed/ 0 Adopting Enterprise 2.0 for managing my project teams based across continents http://sollerthoughts.co.uk/2009/06/04/adopting-enterprise-2-0-for-managing-my-project-teams-based-across-continents/ http://sollerthoughts.co.uk/2009/06/04/adopting-enterprise-2-0-for-managing-my-project-teams-based-across-continents/#comments Thu, 04 Jun 2009 21:57:38 +0000 Swapnil http://sollers.wordpress.com/?p=450 http://sollerthoughts.co.uk/2009/06/04/adopting-enterprise-2-0-for-managing-my-project-teams-based-across-continents/feed/ 0 Using ‘twitter’ for better collaboration within IT project teams .. http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/ http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/#comments Wed, 03 Jun 2009 21:56:55 +0000 Swapnil http://sollers.wordpress.com/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/ http://sollerthoughts.co.uk/2009/06/03/using-twitter-for-better-collaboration-within-it-project-teams/feed/ 6 Customer care – Dilbert way ! http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/ http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/#comments Fri, 29 May 2009 14:06:46 +0000 Swapnil http://sollers.wordpress.com/2009/05/29/customer-care-dilbert-way/ http://sollerthoughts.co.uk/2009/05/29/customer-care-dilbert-way/feed/ 0 Adopting technology for automating business usual work in support .. still reluctance? http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/ http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/#comments Wed, 18 Mar 2009 17:56:58 +0000 Swapnil http://sollers.wordpress.com/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/ http://sollerthoughts.co.uk/2009/03/18/adopting-technology-for-automating-business-usual-work-in-support-still-reluctance/feed/ 0 Managing the self inflicted incidents – why its important and how you avoid it? http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/ http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/#comments Mon, 16 Mar 2009 17:17:34 +0000 Swapnil http://sollers.wordpress.com/?p=293 http://sollerthoughts.co.uk/2009/03/16/managing-the-self-inflicted-incidents-why-its-important-and-how-you-avoid-it/feed/ 0 Incident checklists – why one should have it & how one should prepare it http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/ http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/#comments Wed, 11 Mar 2009 16:42:57 +0000 Swapnil http://sollers.wordpress.com/?p=285 http://sollerthoughts.co.uk/2009/03/11/incident-checklists-why-one-should-have-it-how-one-should-prepare-it/feed/ 0 Application support & Web 2.0 http://sollerthoughts.co.uk/2009/02/19/application-support-web-20/ http://sollerthoughts.co.uk/2009/02/19/application-support-web-20/#comments Thu, 19 Feb 2009 13:29:22 +0000 Swapnil http://sollers.wordpress.com/2009/02/19/application-support-web-20/ http://sollerthoughts.co.uk/2009/02/19/application-support-web-20/feed/ 0 Effective incident management – Detect – Diagnose – Resolve framework http://sollerthoughts.co.uk/2009/02/16/effective-incident-management-overview/ http://sollerthoughts.co.uk/2009/02/16/effective-incident-management-overview/#comments Mon, 16 Feb 2009 22:59:38 +0000 Swapnil http://sollers.wordpress.com/?p=145 http://sollerthoughts.co.uk/2009/02/16/effective-incident-management-overview/feed/ 0 Agile ready support processes – Key AIS recommendations http://sollerthoughts.co.uk/2009/02/13/agile-ready-support-processes-key-ais-recommendations/ http://sollerthoughts.co.uk/2009/02/13/agile-ready-support-processes-key-ais-recommendations/#comments Fri, 13 Feb 2009 14:30:34 +0000 Swapnil http://sollers.wordpress.com/2009/02/13/agile-ready-support-processes-key-ais-recommendations/ http://sollerthoughts.co.uk/2009/02/13/agile-ready-support-processes-key-ais-recommendations/feed/ 0